Saturday, July 9, 2011

the return of service and courtesy

Sea Otter is safely tucked into a berth at Boston Waterboat Marina. We are having transmission problems and needed a safe place to make repairs. The Marina has been more than helpful. We wanted a mooring but they don't have one available until Monday so they are letting us stay on an end dock for the same price as a mooring. We need to remove the transmission tomorrow in order to get it to the repair shop on Monday, the marina has a launch boat and is willing to take us out to our mooring at no coat. Two very helpful and courteous young men helped us into the slip. This is not the first business that has bent over backward to be helpful. The first shop we called about the transmission was too busy to help and they took the time to give us two other numbers of shops that maybe could assist us. As I was shopping in the supermarkets I found the clerks eager to assist, When I went to J.C. Penney's for a skirt the sales staff took extra time to make sure I was happy with my shopping experience. This is SO DIFFERENT from our experience 5 years ago in America. I assume when times were good, service and courtesy was not needed to make money. Now, as times have changed it feels as if we have gone back to the times of my youth when people were just genuinely helpful. This is also vastly different from our experience in the Caribbean. Except for some notable exceptions, most of the stores and businesses down there don't worry about what kind of service they are giving you. I have felt at times that I was interrupting something important just wanting to pay for my merchandise.
Keeping the Dream alive, Teri and Britt S/V Sea Otter

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